Terms & Conditions


Certain highly priced products are eligible for hand-delivery within the UK by a Sole Scene representative. All other products are sent double boxed with additional packaging to protect the original shoe box.

We send all of our packages via DHL on a tracked and signed for delivery service. Whilst we aim to get it to you the next working day, it could be 3-5 working days from the time of order. If you are not based in the UK, the following postage times are applicable:

Europe: 5-7 working days

Rest of the World: 7-12 working days.


Terms of Sale

The listing of goods on our website does not constitute as a contractual offer to sell the goods. When an order has been placed on the website, it can be rejected it for any reason, although we will inform you of the reason as soon as possible.

It is the buyer’s responsibility to check that all information inputted into the order process is correct. Each step in the order process allows the buyer to check and amend any errors before placing the order. A contract will be formed for the goods ordered only when you receive a shipping notification from The Sole Scene.