You are welcome to return your goods within 14 days of receiving them. After this, unfortunately we are unable to offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and a protective box.
Several types of goods are exempt from being returned;
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
Refunds (if applicable)
One element of our service which our customers love is the offer of free shipping within the UK. In such cases, for returned items there will be a restocking charge of £8 to cover our shipping expenses to you.
Once your return is received and inspected, we will contact you to notify that we have received your returned item.
If your return is approved, then a refund will be processed (minus a restocking charge of £8), and a credit will automatically be applied to the original method of payment, within 3-5 working days.
Returns are to be sent to:
The Sole Scene
204-206 Newport Road
You will be responsible for paying for your own shipping costs for returning your item. It is advised that a tracked and signed for delivery service is used. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.