Shipping

 

We offer FREE SHIPPING on all UK orders.

Whilst we aim to get your order to you the next working day, however we ask customer to allow 2-4 working days from the time of order for their order to arrive. This will vary during busy periods of high order volume. Please ensure your delivery address is correct at the time of order - we advise a home address is used for parcel security upon delivery. 

If you are not based in the UK, the following shipping times are applicable:

Europe: 5-7 working days

Rest of the World: 7-12 working days

Exchanges & Returns

You are welcome to return/exchange your goods within 14 days of receiving them*. After this, unfortunately we are unable to offer you a refund/exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and a protective box. You are permitted to make one exchange. 

*Excluding electronics. All electronics are sold as non-refundable.

 XMAS DELIVERY 2024

The last day to guarantee Christmas delivery is Monday 18th December unless otherwise stated on the product page. 

We kindly ask that footwear is tried on for size on carpeted floor only.

Several types of goods are exempt from being returned;

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

- Any item that is returned more than 14 days after delivery

Refunds (if applicable)

One element of our service which our customers love is the offer of free shipping within the UK. In such cases, for returned items there will be a restocking charge of £8 to cover our shipping expenses to you. 

Once your return is received and inspected, we will contact you to notify that we have received your returned item. 

If your return is approved, then a refund will be processed (minus a restocking charge of £8), and a credit will automatically be applied to the original method of payment, within 3-5 working days. There is no charge to exchange a product.

Returns are to be sent to:

The Sole Scene

 204-206 Newport Road

Middlesbrough

TS1 5PS

You are welcome to download & print out your order invoice to include in the box. If you don't have access to a printer, please write your name & order number on paper & include it in the box. This allows us to process your return quicker. Many thanks. 

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. It is advised that a tracked and signed for delivery service is used. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.